(FCA Complaints Data - 01 July 2016 to 31 December 2016)
In line with the new FCA complaints data reporting requirements, figures published today by Santander UK reveal 153,794 reportable complaints received by the bank during the second half of the year. The results are driven by the FCA鈥檚 change in reporting, which took place from 30 June 2016, and now requires firms to report all complaints. Previously the FCA reporting rules did not require firms to include complaints that were resolved by close of the next business day. If the current reporting requirements were applied to the first half of 2016; the bank received 154,738 complaints compared with our second half published figure of 153,794 - showing a reduction half on half.